You can review our tips for using the Iris scanner on your phone. The ads are embedded in my inbox accessed via the BT web-page which is the only way that I can currently access emails on any device. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended 21-02-2020 Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. If you have problems with sending/receiving emails, ask your questions here. 0 Ratings Reply If you are having troubles fixing an error, your system may be partially broken. How do I add another email account to my app? Using Safe mode will help you figure out if the email app is causing issues with your phone. Re: Mail apps not working. 15h13. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). You could have seen the service. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. 12h05. Does anyone else have any ideas/info. 2. Search for your email app using the search feature, or tap your account icon in the upper right and select. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. Select Change mailbox sync settings > Advanced mailbox settings. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Is there one? Click Save, 1. So the question is, when will my Yahoo! Saying it's new so that must be the problem. To do this, you'll need first to remove your email account from the app. 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! Solved! Click here to download and start repairing. So, just to help me understand, does anyone know when will btinternet customers have the ad. Having problems with Email App . . 11h35. Website health monitor DownDetector registered thousands of reports on Thursday. It definitely is BT Yahoos end. Download Microsoft Outlook Mozilla Thunderbird Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. If yours doesn't you can use Files by Google to delete files instead. I have checked I am using the correct servers etc. It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. The app should then automatically look for new emails and let you know when a new message arrives. Most email clients have automatic sync enabled so that you can receive emails without any delays. on Visit the. I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app Internet connections are available through ADSL or BT Infinity branded fibre technology. 01-11-2019 * For Samsung Supplies information go to: * For S.T.A.R. Announcements, Guides & Community Updates. Email as a contact option was discontinued as of April 3rd, 2019. The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Please stop 'protecting' my email account BT!!!!! Thanks. Forget the BT mail app, use Blue Mail. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. I have been unable to send receive emails from my btinternet account . ones that end @btinternet.com, @btopenworld.comor @talk21.com). Looks like no ones replied in a while. by 14h58. There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. You need a compatible smartphone or tablet on Android 6.0 or above. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on 21-02-2020 Tap the three-dots in the top-right corner of your screen and select. For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different on Lastly, it could be that emails are syncing just fine, but your phone isn't sending you notifications for them. and about coming off Yahoo servers - when will this happen? I think most of us BT mail users are in the same boat at the moment. Fast, easy checkout with Shop Samsung App. Some of the images are offputting and not what I want in my emails eg sinister close up facial image of man in black balaclava (to sell home alarm systems). Internet connections are available through ADSL or BT Infinity branded fibre technology. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on It is common for some problems to be reported throughout the day. 15-06-2020 Ian Loughlin No Internet in Leyland, Lancashire. If so, justdownload the app for Android Help us to make recommendations for you by updating your product preferences. I have a recent problem with my email service. 8h48. Easy sign-in, Samsung Pay, notifications, and more! YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. 15h08. Other times, it could be because your Location is disabled or because you are not using the best Location method. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. TIA, on Once youve activated your BT ID, we suggest changing your password. Step 1: Update your Gmail app To get the latest fixes on problems with sending or receiving mail, update your Gmail app. If it's been a while since you updated your email app, it's worth looking in the Play Store if an update is available. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. I have recently deleted and reinstalled the Android app, yet the problem persists. Readers like you help support MUO. If automatic sync won't work for some reason, your phone has an option to perform a manual sync. Are you trying to manually set up your email account on the Windows Mail app? Refunds. What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. on Hereford UK. Please don't give up with a client. Junior Editor for Android, iPhone, Entertainment, and Social Media, ensure your password is secure and memorable. 12h27 Very frustrating! If you have problems with sending/receiving emails, ask your questions here . I'd only just resigned with them too. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. I choose Outlook because I have it installed to pull my calendar and contacts from my Outlook.com account. 15h29. Right now,you can only add extraBT emails to your app (i.e. 2012-2023 Ookla, LLC., a Ziff Davis company. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? Mailbird 3 steps. If you like, you can write something under Descriptionto remind you which email this is (e.g., "My work email") Teddy_B, call Let's have this matter isolated and address it as soon as possible. on Go to Settings, select Accounts from the left hand menu and click Add I also depend on the app to sync my contact and calendars from another source. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. BT don't fix anything. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. 21-02-2020 Hi Peergint, Greetings. When you make a purchase using links on our site, we may earn an affiliate commission. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. on Even if you can sign into your email account on MY BT with your existing username and password, you would think that it would be ok on your Apple device, but it is not. Bradley Foulkes Internet n wifi down in clacton. If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. User profile for user: You can enable auto-sync from the settings menu of your email app. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. It's possible that there's a temporary problem with the email service. Jeff Howe Down 3 times in 4 hours,rebooting the hub keeps it going for 45 mins,BT shocking Watford location Wd197bp, Atul Patel I have a fixed lease line for broadband , down for nearly 2hr in RH117RY, Paulo Mazetto anyone having issues with BT broadband today? Keep me signed in Help > Create new Email address > If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. bledd BT SIP lines down since 8:13 (maybe earlier?) It also fails within 24 hours. Happens once every few months.Has to be a full buffer or software glitch at BT or Yahoo servers which does this. Ok, I won't say use "Other", but that is the correct one - e.g. There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). When trying to use DeX, the phone will simply mirror its screen to the monitor. Step 1: Enter your name and email address. 15h19. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone This site contains user submitted content, comments and opinions and is for informational purposes You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. This must have been an earlier version as 4.1.27 does not give this option. Keeps coming up token expired and I have to sign back in again. 3. Choose the email account where you have sync issues. 14-06-2020 Mahesh is a tech writer and editor at MUO. Log into MyBT to manage your email or check your bill. I'm sorry that you're experiencing problems with BT Mail. 1. It's possible that there's a temporary problem with the email service. You can then delete the account as necessary. Like all apps on your device, your email app saves data and cache files on your phone. 12h17, I've downloaded the BT app and am now receiving my primary email on it. Now that your emails are back up and running, you should make sure you're getting the most out of your email app. Check the official What is the BT Email app and how do I get it? Be the first to know the next time BT goes down. If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. 02-11-2019 BT internet email problem Hi. Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. If we've suspended your email address for any reason, you'll see an error message that tells you what to do. Choose the email account where you have sync issues. - edited However, on the Yahoo app I was able to add sub addresses and had 3 accounts on it - can't see an option on this new app. If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). When this happens we'll send a welcome email. BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. 02-11-2019 BT Mobile mostly serves professional clients. For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). Follow these links to find the app on Google Play > or in the iPhone App Store >. 2 Replies 86 Views. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on I am aware of the link below. Please take our brief survey. Scholes Hall internet went off yesterday morning, reported it when I got home from work and have been told it could take upto the 27th for it to be fixed. 02-11-2019 Check our detailed instructions for your favorite email clients. My BT Email Sign in BT ID or Email address Log into MyBT to manage your email or check your bill Password Show Forgotten your login details? If you can't receive email on your iPhone, iPad, or iPod touch, If you cant send email on your iPhone, iPad, or iPod touch, Jun 3, 2020 12:44 AM in response to declan195. Keep me signed in. Check out these articles for support. (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). Select Change mailbox sync settings > Advanced mailbox settings. 21-02-2020 You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. Many customers find that resetting their password fixes their log-in problems. There are no settings I have changed, no passwords, no upgrades, etc. Fix a problem | BT Help Help and support Email Fix a problem What can we help with? I have spoken to bt and went through deleting and adding back my account but does not work. 2. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. However that's as far as took on the matter. 14h10 Hoping for 4 hour resolution. Whether you need help in setting up an email client or with using BT webmail. To get back up and running, and to maintain the security of your account, it's very important you follow all the instructions. Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? Why have I received a termination notice? 21-02-2020 if using an app like BlueMail. 15-06-2020 An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. on 10h11. arryn internets done itself in. 02-11-2019 You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. I do not see any method to pull the same detail from BT Mail. Today I received a message on my mobile phone from BY saying my authorization token has expired.please re-enter your credentials (namely my password, as username already entered). 16h36. It might even be a security issue with the device stopping account addition. Sign in. Open your email app and reconfigure it if needed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. Each user will get an email letting them know when their email address has been moved over. You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") To manually sync your emails on Android: Open the Settings app on your phone and select Accounts. If you haven't got a bill, we can send you your account number in the post >. Hi. User profile for user: BT Mail app - Same issue since 11th January 2023. Password Show. Select Manage Accounts and select your email account. any proposed solutions on the community forums. This is not what MS are saying. Gmail 5 steps. BT Mobile mostly serves professional clients. from the moment I registered for My BT I have not been able to access my email in my mail apps on iPhone. Apple disclaims any and all liability for the acts, Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Copyright 1995-2023 SAMSUNG All Rights Reserved. I am not using the Yahoo settings for the app. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. If you don't do so, your phone won't be able to sync new emails, as it simply doesn't have the authorization to do so. 21-02-2020 If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. We understand that Outlook keeps asking for your username and password for the BT Internet email account. Youll generally find this in 'Settings' or 'Tools'. Iris detection not working on Samsung phone. BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. Sorry to hear that you are having problems with the new BT Mail app. Many clients offer plenty of great features to aid with your productivity, so don't be afraid to poke around in the settings. FWIW, the issue is not a generic issue and clearly does not affect everyone. I am using the mail.btinternet.com settings with the right port numbers. Does anyone have any other suggestions please?? Is this genuine or a scam? Thank you. not good enough as a customer. You'll see the total and available memory space on your device. - edited StephenM BT WebMail won't allow login, just the spinning wheel of doom. Restart your phone in Safe mode. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. 21-02-2020 The BT Email app is designed to makehandling your emails quick andeasy. I'll leave the test account on my phone and check again tomorrow and for a few days. Go to Settings -> Manage Accounts -> Add account https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. Windows Mail 6 steps. Help > Create new Email address >. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! Please try again later. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. There is no facility on the BT website to just get a new password specifically for my email address. 11h34 Go to Solution. If so, please click on the link below and follow the steps in the "Add an account using advanced setup" section and see if that helps resolve the issue. Via 15-06-2020 Based on your description, you are using an Outlook desktop app that comes with an Office suite to access your account. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. Typically only phones that are issued and administrated by a business will be customized with Knox. Matt-S. Do nothing does not help. Then, touch and hold the Power off icon. There are several reasons why your phone may display a message that says "Cannot Connect to Server" when you're trying to access your email. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. I am having the same problem. However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. !. - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. BT must have fixed it! Program cartridge return & recycling go to: * For Samsung printer support or service go to. Leave it a random time from 1-3 days and do nothing, it fixes itself! I added a new account and chose other when asked for type of account e.g. When I took the advice to change my password, my Yahoo app that had been working ceased to function. If your email won't sync on Android, we show you several methods to get your emails back on your device. I assume you are not using VPN, and a standard access. Your phone will begin to sync your data, including your emails. Webmail works fine, email clients of any kind are not working. I also have email access on iPad through Apple's native mail app, all with no problems. In this case, removing and re-adding your account to the app could fix it. So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. Tap the Account sync option to view all features that you can sync. Log in issues Sending or receiving email Problems with email Go back to: Email help More options Ask the BT Community Contact us Scam calls They said that server settings were to be Mail.btinternet.com but they were that anyway. If you're still having problems, you can try deleting and re-installing the account. Deleted my previous bt account and yahoo account. You use Android 6 or above. Set up email in the Mail app: https://support.microsoft.com/en-us/office/set-. You've been upgraded to our new BT Email service. You've been upgraded to our new BT Email service. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Thank you, I have also reset my account. status pagina, User reports indicate possible problems at BT. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. This will synchronise the devices and may fix the problem. The first time you use the My BT App, you'll need to log in using your BT ID and password.