If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. You can contact your local Flannels store to check their stock. Sorry your order or item(s) have been cancelled. Were sorry theres items missing in your order. such as a change of address or change in your marketing preferences); to analyse, and improve, the use of our Website, App and retail offering, including how you move around our Website, App or retail stores; to administer any competition run by the Group. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under these terms and conditions without Adidass consent in writing. CELEBRATE YOUR BIRTHDAY THE RIGHT WAY WITH A DIXXON FLANNEL! Details on how to collect points and exchange rewards can be found here. 63 reviews for FLANNELS, 1.1 stars: "AVOID AVOID AVOID. In accordance with the Sellers Privacy Policy, we will share details of your order with the Brand to fulfil your order. As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket. address book. Adidas do not refund Marketplace Product(s): obtained from a source other than the Website; that have been damaged by abuse or negligence (e.g. There may be brands or departments that are excluded from our promotions. We can claim against you in the courts of the country you live in. 4. Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY, Returns Department - Game Retail Limited, Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ, Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR, Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG. If we are unable to obtain authorisation of your payment. For Customers based in the UK and the EU:the price includes all applicable taxes. Cookies don't store personal details such as your credit card details, your name or your date of birth. As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more (excluding delivery) you will receive a 20 voucher to spend in store when you collect your parcel from the store. Our experienced team of stylists will be on hand to create your perfect look or to curate your new-season wardrobe. Gift cards cannot be used by customers outside of the United Kingdom. Hover over our email address in the From section to open up a small dropdown. You should receive a confirmation email when this is done. If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate. Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. You might want to contact your bank to make sure there are no problems with your card. The actual delivery charge will be calculated during the checkout process. As set out in our Loyalty Programme terms and conditions, the Loyalty Programme is operated by Frasers Group Financial Services Ltd., whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. Were sorry to hear there are issues with your order. The Loyalty Scheme is for your personal use only, is non-transferrable and may not be sold. If you still cant find it, please contact us and we will be happy to help. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We may end the Loyalty Scheme at any time on 3 months' notice. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them. 22 Flannels promo codes and sales to help you save on luxury designer fashion 10% OFF Outlet Specials: Check out the latest Flannels discounts and sales for over 10% off Explore the current. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. Your Loyalty Scheme account is managed through the Frasers Plus app, or you can obtain information about your account by contacting the Frasers Plus Customer Services team. Frasers Plus Rewards cannot be exchanged for cash or sold or exchanged from one Loyalty Scheme member to another. To redeem your Frasers Plus Rewards on a Participating Website, you will need to: select the "gift card" payment method at the checkout; and. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. to assess and process your job application. In such cases we will take reasonable steps available to us to secure your Loyalty Scheme account. All Click and Collect orders over 250 come with a complimentary Style and Collect appointment. Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores. Please provide a valid proof of purchase. Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. If you have a query about returning goods, please contact Customer Services. Each time you convert active points to Frasers Plus Rewards, the value of the relevant Frasers Plus Rewards will be added to your Frasers Plus Rewards balance. If shipping restrictions apply to Marketplace Product(s). Please check your junk folder, if you haven't got the email. If youd like to find out some more information then click HERE. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Maybe you spend hours on your skincare routine or prefer a minimal approach? If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. Any remaining balance will be cancelled on the expiration date of the card. The information stored by these cookies can be seen only by the relevant teams at SportsDirect and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date. In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. No. Return your online order in a few easy steps. The Flannels Group Limited is the data controller in respect of information collected when you browse this Website and the App and purchase our products. When you register to use our Website or App, purchase a product, register to receive our emails, apply for a job, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected. European and International deliveries remain available. If you no longer wish to be part of the Loyalty Scheme, you can only leave the Loyalty Scheme if you also close your Frasers Plus Credit Account. When you select a product on the Website that will be delivered to you directly by a Brand (as shown in the table below), you will be notified of this ahead of your purchase. Here are the steps to apply your promotional code or discount code to your order. If you do not have an account, you will be given the opportunity toregisterfor an accountor to continue as a guest. You register your card on your card provider's site by selecting the option to set up payment authentication. The funds are then debited when we have processed your item(s) for delivery. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere. Wewill refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. No exchanges are available for Marketplace Product(s). We view the security of our customer's data as paramount. Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. Some offers carry a maximum quantity per Customer. Returns & exchanges. For more information about returns click here. If an address is on a persons white list then mail from the specific sender will be allowed. Our ICO registration number is ZB342955. For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen. However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website. Once you log off, session cookies are deleted. But you can also contact us: Hours: Mon-Fri 9:00 am - 5:00 pm MST. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc. Persistent cookies will not be deleted after each session. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. We ask you not to share a password with anyone. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. How do I change details such as my payment/contact preferences? enter the Frasers Plus Rewards code and PIN, which can be found in your Frasers Plus app, into the gift card text box at the payment stage in the checkout. Our (and the Frasers Group's) professional advisers, including, without limitation, our insurers; and. Is there a limit to how many products I can buy? If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account. Pay later. We will keep you updated as soon as we send it out. Session cookies operate from the moment you enter the website until the moment you leave. If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Click & Collect - delivery to your chosen store, three (3) to seven (7) days. This will include the following types of third party: You can find out more information about the third parties with which we may share your information here. If you believe that points you are entitled to have not been added to your Loyalty Scheme account, you can request the points for a Qualifying Purchase be added to your account by contacting the Frasers Plus Customer Services team. Please note that these third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. . You can get your order delivered to one of our participating stores/branches within the UK. Gift cards can be used in UK branches of our Flannels stores as well as online. Where you have consented to us using your personal data, you can withdraw that consent at any time. You will be prompted to enter your card details and set a password. We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. If Marketplace Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described or shown. The tracking information can also be found in your order history. 4. We may use your personal data to send you updates (by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms) about our products and services, including exclusive offers, promotions or new products and services. Boxercraft has customer service representatives that can answer any questions you may have or take your order over the phone. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system. You can use the full or part balance of your gift card. Here are some further terms and conditions around our gift cards; Credit notes can be used in UK branches of our Flannels stores as well as online. You may bring any dispute which arises under these terms and conditions, to either the competent court of Amsterdam, the Netherlands, or to a competent court of your country of habitual residence (for EU member states only), at your discretion. You'll need to contact them within 6 months of receiving our final response email. Adidas reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for any of the reasons set out at Clause 1(e)(i)-(vi) above. We sell some Adidas and Reebok products to you directly and where that is the case, these terms will not apply and your contract of sale will be between you and the Seller, in accordance with its terms and conditions. Our ultimate online luxury fashion destination, offering key collections from this season's best men's and women's fashion from the world's top and most original designer brands. to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms; to provide you with services you request from usincluding, the sale and/or distribution of products made available to you through Direct Supply; to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. Targeting or advertising cookies deliver advertisements which are tailored to your web activity. We may routinely share your personal data with other companies in the Frasers Group, which means the companies who are ultimately owned or controlled by Frasers Group plc. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s). As long as you comply with clauses 7(c) and (d) above, Adidas shall reimburse all payments received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), within fourteen (14) days from the date of the Seller receiving the Withdrawal Notice. You must return your items by post to the Returns Address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us. We take all complaints seriously and we will do everything we can to resolve them quickly. Adidas reserves the right to sub-contract, transfer, assign or novate all or any of their rights and obligations under these terms and conditions provided that your statutory rights are not affected. We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible. Why have I been refunded for an item instead of it being exchanged? Alternative Ways to Resolve Customer Service Complaints The ICOs address is Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, and its helpline number is 0303 123 1113. any current limited offer promotional rates that may be available. Yes Visit Flannels at Unit 17 Burlington Arcade, 14 Lower Temple Street, Birmingham, and experience fashi The time might depend on your banks processes. The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. Call us at 888-717-1985 Email us at [email protected] Wholesale customer service: 800-914-7774 or [email protected] Wholesale website: https://wholesa You can also use theReturns Form , but you do not have to. To implement your right of withdrawal, you must notify the Seller of this in writing before expiry of the Withdrawal Period by contacting Customer Services (Withdrawal Notice). We act as a credit broker and not a lender, and are an appointed representative of House of Fraser Limited who are authorised and regulated by the FCA (firm reference number: 736424). Tap the person icon at the bottom right of the screen. Links about how to return your Marketplace Product(s) can be found below. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. Adidas may choose not to accept your order at their own discretion. By writing to us at the address set out in 'How to contact us or complain' below" and addressing it to the Frasers Plus Loyalty Programme. From time to time, we may offer promotions under which we may change the conversion rate of active points to Frasers Plus Rewards. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee. Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. Skip to content. Any items that have been inseparably mixed after delivery. Adidas shall use the same method of payment used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. In addition to and without affecting your right of withdrawal (and any other applicable statutory rights), Adidas grant you an additional Voluntary Return Guarantee. Our regular opening times are as follows: Monday - Friday 8 am 8 pmSaturday & Sunday 9 am 6 pm. Returns & Exchanges INITIATE RETURN/EXCHANGE Complete a return/exchange - Click the Initiate Return/Exchange button above and follow these steps: Fill out the Order Number and Email fields. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. We will retain information regarding your website browsing history for a similar period. FLANNELS Rental is an online service that allows customers to rent clothes and accessories, curated by the FLANNELS buyers from leading designers and brands, for 4, 8, 10 and 20-day periods. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. Youll get an email once we receive your returned item. Take a seat at the Flannels Beauty Bar and enjoy one-on-one consultations, brand takeovers, the latest trends and hottest products in the Beauty Hall. To help at this uncertain time, we've extended our returns policy. Evidence of robust feed management and environmental management. You can use the full or part balance of your credit note. Privacy policies for third party providers are set out in our list of third parties. We cannot guarantee loss or damage to the item during return transit. You have 28 days to return your order from the date it's delivered. We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Military discount. Tags evidencing the certification should be displayed on all garments containing fur. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled. Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Refunds will only be offered in accordance with your statutory rights (which remain unaffected). The actions of one of our colleagues in conversation about Frasers Plus. In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. 3,393 were here. When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. You have up to 28 days to collect your parcel from your chosen store. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery". The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. by post to Customer Services, Tymit Ltd, 5 Merchant Square, London W2 1DP. Any remaining balance will be cancelled on the expiration date of the card. Wareshop2 Limited registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33. In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us. The Sellerwill not be liable for the following types of loss: Nothing in these terms and conditions is intended to exclude or limitthe Seller's liability for: death or personal injury caused by the Seller's negligence; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). We're here to help! The Sellers terms and conditionsof sale will still apply to the purchase of Marketplace Products, with the following differences: Third parties with whom personal information is shared on The Flannels Group Ltd. and Group websites. If the transaction value is greater than your Frasers Plus Rewards balance, you must pay the remaining amount of the transaction value by an alternative payment method. If you don't have an account you can set one up here. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Dropship Products, and purchases of Dropship Products will not appear in your GAME Reward account or your GAME Elite membership purchase history. Active points will remain in your Loyalty Scheme account until: (i) they are converted into Frasers Plus Rewards or (ii) your membership of the Scheme ends for any reason. The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). Nothing in these Terms shall affect any statutory rights that you have including any rights in relation to any products which are purchased using Fraser Plus Rewards. Completed Orders.