Simply disconnect and reconnect the device to the internet. 02:35 PM Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Apple disclaims any and all liability for the acts, Apple may provide or recommend responses as a possible solution based on the information 08:41 PM Unfortunately there are many reasons the error message is coming up. Download the new firmware. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 08:42 AM Choose Software Update, and then look for the option to update the software with a USB stick. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. However, a newer firmware was released on 27th Dec but that didn't fix the issue. Where can I find version 1550? Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. I too have this problem on my Q7F QLED TV. On a smartphone you can usually manage the apps from the App Store or by selecting the app. Enter them then you can re-enable DHCP on the router. any proposed solutions on the community forums. company number 03997482, registered in England and Wales. It is an MU6105, great TV. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. i tried to auto update from the tv menu but it said no updates available. Another option would be to force quit an app on your in. Also My5 gives an error message when I try to play a programme. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. Is there anybody whose 2017 TV does play programmes through iPlayer? If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 Help choosing a device to connect to your existing TV. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. You can now delete iPlayer by selecting it. Both TV's work faultlessly on Amazon and Netflix and other services. Are you repeatedly getting the error code: error 02001? I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. I cant find it in the samsung website. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Hello,it looks like I have Iplayer problems as well. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Just signed up for WS.. must say initially well impressed! 09:23 PM I can now reveal that the USB does indeed fix the BBC iPlayer problem. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. Then you will be offered manual settings. It is usually a temporary error that number however it could be cause by all manner of things. Installed it via USB and BBC iplayer is now working! We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this does not resolve the iPlayer error, please upgrade your internet connection. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. I have tried once but like you have been out when they called 4 days later. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Everything appears ok until I try to run a seslected programme. Ready to throw the computer out the window?. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. Simply disconnect and reconnect the cable if you are using a wired connection. Even weirder, when I use Hi. A forum where Apple customers help each other with their products. This seems to flush the crashed BBC iPlayer app out of the TVs Plus it's super easy. Including on programs that was previously displaying the issue. If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. You can manually search for the iPlayer and install it here. in. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. apparently harder to get to work on non-windows devices. Type your device's model number into the search bar. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Also gives Error 02001! IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. 06:20 PM If there are no results on the page, then your model isn't listed. We bought the MU6120 almost purely for watching the BBC iPlayer. The app thinks your IP address is outside of the uk. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. Connect the USB storage device to the TV and select Support from the menu. But I still got the 02001 error. 08-12-2017 The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. 03:22 PM I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. I did however get the login page today which gave me hope it would start working. The USB updates firmware from my version 1210 to firmware version 1230. Go to Settings and woutf said: I already have the phone app running on Shield. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. Select Software Update from the Support menu. JavaScript is disabled. iplayer and My5 not showing any video. I played the video successfully on the two TVs. Does it affect live or on-demand programmes? I was told that Sansung are aware of it and it would be fixed in the next firmware update. Refunds. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Select Update Now and then Yes if updates are discovered. How do I use Chromecast with BBC iPlayer? Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. You must reset your Internet connection Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. Some BBC media players stopped working from October 2020. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. 08-12-2017 I am at a loss, can anyone help please, I can't be the only one with this problem? in. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. in. The downside is that it doesn't work with the remote (expects a touchscreen). in. 08:03 AM It is common for some problems to be reported throughout the day. omissions and conduct of any third parties in connection with or related to your use of the site. We hope this fix guide has helped you get back to binge watching your favourite programs. AVForums.com is owned and operated by M2N Limited, WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Some BBC media players stoppedworking from October 2020. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. Then it stopped and gave error 02001. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Registered in England. To start the conversation again, simply Once completed, launch the BBC iPlayer app and try watch a video. 4. You are using an out of date browser. 10:11 AM Confirm the update installation and allow the process to begin automatically. 03-02-2020 I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. Can anyone help, User profile for user: Where can I find system information for my connected TV or games console? in, Any luck?? All menus load fine but every For a better experience, please enable JavaScript in your browser before proceeding. in. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. 09:04 AM in. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. Copyright 1995-2023 All Rights Reserved. Below are all the reported reasons to date. Looks like my Smart TV isn't so Smart after all. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. in, 28-11-2018 If so, disregard my post. 08-12-2017 in. No engineer required. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Guess what logged in, and still get the 02001 Error. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. Please see our list of fixes below. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. I tried changing settings around and the version to Beta and the video to SD. If you have any questions/suggestions, please let us know in the comments down below. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Another option would be to force quit an app on your Apple TV. fraid not. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Update your WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 02100), Does the problem affect one or more programmes? 04:44 PM My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. Try upgrading your browser or try a different browser. Read about our approach to external linking. Barneyboy. What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. 1-800-MY-APPLE, or, Sales and There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. 08:48 AM We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. Copyright 1995-2023 All Rights Reserved. Our old Sony TV NEVER worked with BBC iPlayer. On the remote control, press the Menu button. It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. Let's look over some the general troubleshooting to see if we can get it working for you. All menus load fine but every For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Checkour. They way I currently fix this is to update my DNS details to another IP address. ! Suggest the o/p enters his TV in that list. Hi. I am at a loss, can anyone help please, I can't be the only one with this problem? For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. Thanks. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. You can also sign out and sign back in to the App to see if it will start streaming content. You must also update the firmware on your Smart TV by following the steps outlined below. You should see a screen asking you to use a second device to sign in. Luckily I have a program checking for changes to the page or I might have missed it. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. But no joy with iPlayer. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. Please Samsung work with BBC to sort this out, dont leave it to your consumers. Error 02001'. If its just one programme, check our. Copyright 2000-2023 M2N Limited E. & O.E. in. 08:54 AM Is an error message displayed? Take a look at our article BBC iPlayer detecting VPN to find out more. Connected TV Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Why? Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Some of you may have noticed issues with the BBC iPlayer service in recent days. on my 100mbs connection from Aus getting 70mbs to london! 01:43 PM You can do that by double pressing the home button and then swipe up on the iPlayer app. 08:21 PM On the remote control, press the Home button, then select APPS, then Options. Any Further updates or software problems will be available here. in. WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. New Sony (less than a year old) exactly the same. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. Read about our approach to external linking. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Check to see if this solves the problem after installation. 16-12-2017 | Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Which programmes are affected? Firstly disable DHCP on the router and reboot it. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. If that still doesn't work, it means the device will no longer be compatible. All postings and use of the content on this site are subject to the. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. in, 01-02-2019 Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. Consider performing a modem/router reset as well. 06:03 PM 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 ps allow around an hour for the call to Samsung customer support in the first instance! The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. Save my name, email, and website in this browser for the next time I comment. All menus load fine but every Your email address will not be published. 21-12-2019 The only requirement to use the service is that you have a British TV license. The code 02001 appears top right. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Depending on what device you are using, there are different ways to uninstall and reinstall the software.
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