Repack your items. but a different item to the one ordered. As I can see your tracking link hasnt updated for some time now. The quality is really good, I like my new clothes very much. I rather have not purchased if I had known! Please include your full name, email address you placed your order with and your order number when you contact us. Login to our returns portal. My address is Kimberly Roberts 622 Collins Rd. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. A whole week later than expected delayed delivered date due to Black Friday. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. I would love to know where my package is and when/if I'll be receiving it! I want the amount I payed to be returned. Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. or the money and now they will not even reply to my emails. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. Thanks again, great service! I have paid almost $450 for my items and am missing like 5 pieces. It took a month to arrive. Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered). Our returns portal is currently unavailable, were working hard to get this fixed asap. It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. Contacted the help team and Nicki S helped me straight away and refunded for the item! Then i look at the site and they have no phone numberscreams scam. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. This does not affect your statutory rights. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). Different size and properties to the advertised item. I can see this information provided on the 7th February by our customer service team is correct. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. If this isnt available, in your area then youll need to get in touch with your local post office. Can I return more than one order in the same parcel? Would you like to add a photos or videos? It goes against our guidelines to offer incentives for reviews. You'll no longer receive a delivery note in your parcel. I am outside of the returns policy, can I return? Verification can help ensure real people write reviews about real companies. This will usually be because the stock wasn't in the warehouse when we came to process your order. However, I am glad to hear that when contacting our Customer Service team, Emily, was able to ensure that a resolution could be made, by shipping out a replacement of the item. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. blocking them. I have the dress away, wasting about $57. I contacted Nastygal on facebook and they wrote that there is no number to call. *Please note that Apple Pay does not work on the Nasty Gal app. Hi Yessi, Thank you for taking the time to leave us a review. Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. Replies to negative reviews in < 24 hours. 4. Select your preferred return option (Print returns label at home or in store options). When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. We may use this transcription as described in our privacy policy. Exclusive. If the carrier was unable to deliver to your address, try using an alternative delivery address! If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards. Desired outcome: You can then contact them to arrange collection or to schedule a new delivery date. Your browser does not support embedded videos. I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Repackage your items. Thank You. The carrier was unable to deliver your package. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. We are unable to cancel or refund the order now as this can still be located in the couriers network and delivered to you. You can wait for your package to come back to us and well give you a full refund. Please rest assured that we remain committed to the best possible service for our customers. Keep an eye on your return tracking. Still cant see it? (Supported files: jpg, png, mpeg, ogg, mp4 & webm). This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. Or, let us know using the 'contact us tab and we can have your item(s) resent. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. Shopping just got easier. REALLY REALLY poor service. Don't buy this dress! Fast and trustworthy shipping, nice and helpful customer support. Really like the style of their clothes and have quite a few pieces from here. Take CareHamza. Both items were in the same package. I told her I never received one and therefore did not have one. We work very hard on a daily basis to ensure that all of our customers receive the best possible service on a daily basis, so it's always great to receive feedback such as your own.I hope you have a lovely day.Take care,Nasty Gal x. Karen E was extremely helpful when enquiring about a return, made the process straightforward and pleasant. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Make sure youve entered it in the Redeem Gift Voucher box at the checkout. "Hello from Florida! April 26. My entire backside was almost exposed. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We've gone paperless! Retailer website will open in a new tab. I would like more then 20percent of my purchase for the inconvenience and the damage. Still haven't received my order. Dont worryyou have options! Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online.". I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. Make sure you keep proof of postage! Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. I see from other reviewers that their packages have taken weeks so I'm worried that'll happen to me as well. I will need to dispute this with my credit card company. Nastydress looks like a modern cloth-shopping website, the orientation is easy. Email sent: Oct 24, 2022 12:02pm. The quality of the products compared to these low-prices is excellent. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, It might be okay to wear out to dinner and that's it. Now I have an event to go to with no shoes. If it's after 9pm on that date then its late. Login to our returns portal. If you have any further questions related to your delivery, please contact our Customer Care team. \r\n\r\nRun.". If you do not want to consent to this use, please do not contact us other than by email. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. What a horrible first impression! Faulty item but excellent customer service. I contacted Nastygal. You will then receive unlimited FREE delivery and our Emma, Desired outcome: That date also came and went with no changes to the status of the package. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Shopping & Fashion Clothing & Underwear Clothing Store Nastygal Nastygal Reviews 9,823 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant HS Han s 1 review GB A day ago Lost item We dont offer exchanges, but you can return your package and order again. Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. Hello Melissa, thank you for your review regarding your most recent experience with our brand. blocking them. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. You'll no longer receive an invoice in your parcel. WhatsApp and Email contact links don't work and I'm at a 40 loss with no way to get in contact with customer service to assist. I was helped via virtual Chat by Jayne Y and she was brilliant. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. You can track your order at the top of this page using your order number from that email. When returning a parcel please follow the process below. I am sorry to hear your order is not yet with you however I will be happy to help with this.You can find our contact details on our website in which our advisers work 24/7 to assist with all matters so I can assure you this is not a scam and please reach out to them here with your order number: https://www.nastygal.com/gb/page/contact-us.htmlKind regards x, Information provided by various external sources. This is a very poor way to treat your customers. NGVIP customers will also receive exclusive offers and promotions via email. (and shes lookin better than ever). Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem. Is this your company? Give us a shout on the Contact Us form. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. Disgusting business let's put them out! Just telling me they've passed me to the 'relevant team'. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. Update: Thank you for sending this over. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. Initial order was never delivered to me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. Completly ridiculous and a waste of time. We do not have the ability to place an order on your behalf. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. Date of experience: 12 April 2023. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. We need to allow this timescale for the courier to investigate this. Please use the returns portal to get your returns label. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. Once you have processed and paid for your return in the portal you're ready to post it off! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. ITEMS SHIPPED OR MY MONIES REFUNDED. Coupon Code. Please get in touch with using one of the below options. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. Companies can ask for reviews via automatic invitations. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon.
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