The short answer to what can we access with the Pendo API is: all the major entities, day/hour summaries for feature and page usage, and event level data for guide activity and polls. 6 Best Userflow Alternatives for Easier And Better User Onboarding (Free and Paid). Each specific type has specific parameters. We are working with Gainsight PX support on this, but no resolution yet.. Pendo Resource center is a feature which allows you to provide further help for the confused end-users. Click the link in the email we sent to to verify your email address and activate your job alert. Using Pendos resource center, you can help end-users trigger user guidance tours so that all users, including the slow learners, can access all the necessary guides. If more rows are later seen with that join key, they are treated as a new join operation. particular value being mapped. The bulkExpand operator behaves identically to expand, but is optimized for large numbers of visitors and accounts. Were always on the lookout for brilliant folk to join our team. Our goal is to provide product teams with the information they need to do their jobs better and make day-to-day decisions easier. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Fuel your product's growth by creating power users. If you have questions or want to learn more about gaining access to our API, we recommend reaching out to your customer success manager or [email protected] and well get you in touch with the right person. UserGuiding is a no-code product adoption platform that doubles down on customer and user onboarding with powerful in-app elements. Pendo Engage Empower your teams to put product-led strategies into action with our full platform of tools. For example, in this URL https://app.pendo.io/admin/app/5629499534213120 the appId is 5629499534213120. A Resource Center is an in-app feature that enables users to access on-demand help without contacting human support. This includes click, page load, metadata, and guide events. Track Events can transmit any arbitrary data in their metadata payload, even different payloads for the same Track Type. Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track. How do I create a resource center in Pendo? They can always be redisplayed via onGuideAdvanced or onGuidePrevious. The account endpoint allows you to retrieve a single accounts specific details by supplying an account ID as part of your request. Connect Pendo with your existing IT infrastructure Tap into existing IT workflows to manage user provisioning, and save the time and headache of manually managing users. For agent versions lower than 2.15.6, Pendo will immediately discard the data. This is another way of asking: Whats the user journey map? Seeing how users explore your product will start to shed light on which features theyre spending time on, and which areas theyre discovering early on. Not to mention be able to communicate this to them in a way that resonates and empowers customers to use the product to its fullest extent. Encompasses all events, whether tagged or untagged (note the pageId allevents). Returns all Guides that are activated via a Badge. You can view a comprehensive list of all tagged features here. Enable the debugging extension by invoking pendo.enableDebugging() in the JavaScript console on a page that has the Pendo Agent installed. But, compared to some other products, its price is not completely justifiable. Usetiful will help you create no-code product tours, checklists, hotspots, and feature update alerts. Counts the number of input rows and returns a single row of the form, Keeps a running total of more than one field, and includes the current value of the total in each row. Welcome to Pendos API documentation. Which features and pages do users ignore? $100 - $500 Pendo Admin Catalog Wanting to expand your Admin knowledge of Pendo? Ive always been a big fan of Simon Sinek and his concept of the Golden Circle. For those of you who dont know, the Golden Circle refers to three concentric circles labeled Why, How, and What, appearing in that order from the inside out. Pendo and Figma - Figma Help Center The Track API allows you to interact with these events when theyre processed. Array of objects, one for each step of a multi-step walkthrough guide. All visitors that have seen the guide previously will be eligible to see it again as if it were a newly created guide. Huawei Paris Research Center hiring MBD Platform Engineer in - LinkedIn If you feel like we could exchange ideas, feel free to reach out via LinkedIn or email! FREE - $200 Live Sessions After getting a sense of how users are finding value in the product, its useful to look at the opposite end of the spectrum: Where are users getting stuck? More and more businesses complain that the setup of Pendo is a tough one to get right, and you might need to change the structure of your product significantly. This helps you understand which parts of the product appear to be irrelevant for users, and can even reveal features that you eventually may want to sunset in order to reduce feature bloat and support costs. Each step of the pipeline takes rows as its input and output zero or more rows. In order to enable Pendo push-notification in your App, you must call an API on the Insert SDK to set the unique push. Returns the string for the current Version of the Agent. Each Track Event requires a trackType that uniquely identifies it during event processing, analogous to the click or focus types of Auto Events. When attempting to update Date fields, please be sure to only use accepted formats. Parameters are of the forum, Inserts new fields based on one or more expressions. What Is Pendo Resource Center? In-depth review & 3 alternatives So in this article, I will: Pendo is an in-app guidance and customer engagement platform, and Pendo Resource Center is one of its most underrated features. Tagged features. No, pendo doesnt have a native knowledge base feature, but you can integrate it with your Zendesk knowledge base and show it in the resource center you created. In addition to it being short and easy to spell, we chose the name Pendo because it reminds us of whats ultimately most important: to provide value to our customers, so that they can provide value to theirs. A products ability to retain users has a direct impact on the companys revenue, especially when the cost to acquire a customer can be greater than the initial contract value. When you return row source data, you can slice and dice it in a number of ways. Onboarding plays a central role in activation, making it crucial to reduce friction in the in-app onboarding experience. The currently supported functions are listed below. Expression primitives are numbers (with or without a decimal point), strings enclosed in double quotation marks, true, false, and field names (using dotted notation to specify nested fields). All visitors that have seen guides previously will be eligible to them again as if they were newly created guides. For example, if you wanted to return multiple guides but not the entire list, follow the format: guide?id={guideid_1},{guideid_2},{guideid_3}. The {guideid} referenced below can be found at the end of the URL when viewing an individual guide details page. Arrays of values are supported, such as ["a","b","c"] or [1,1+2,sum(a)]. Each step is of the form { "name" : parameterObject }. While the tool is cheaper compared to most of its competitors, its features and services are limited accordingly. With our product analytics capabilities, you can determine which features users embrace and ignore and how they navigate across your product portfolio. On a blank or existing dashboard, click Add Widget to bring up the widget library, There you will see the number of total active users for today, the number of daily active users (DAU) from yesterday, the number of weekly active users (WAU) from the last seven days, and the number of monthly active users (MAU) from the last 30 days, Use yourself as a benchmark and take note of how your products daily, weekly, and monthly numbers change over time, You can also view this data by account using the Account Overview widget, which is most applicable for enterprise applications where account activity is more important than individual visitor activity, Navigate to the Behavior tab in the left sidebar, then to Paths, Select the page or feature from the relevant app that is a natural starting point for a user first coming into your product, To start, keep the setting of showing paths that are Starting from the selected page or feature. Think of row sources as tables, to borrow a term from relational databases. In the end, this ability to experiment and drive behavior change within your product is truly what can improve your business and create better outcomes for your customers. The fork operator allows the pipeline to be split into multiple pipelines, with each of the child pipelines receiving all of the rows for that step. Pendo accepts these events immediately but ingests and processes visitor data asynchronously. This tool doesnt have a direct resource center feature, but their checklists are pretty stretchy and can be adjusted to act as a resource center if you are in desperate need for a cheap resource center. Visitor and Account reports can managed from the Visitor or Account report tabs. And dig deep into the top three alternatives to Pendo Resource Center. Entities are the nouns of Pendo. Although it may go without saying, dont rely on undocumented functionality! If you select "do not process" for a visitor, the agent will recognize that its a "do not process" visitor on the first hit of a visitor and immediately discard the data. Audit Trails Pendo logs and stores every change, every action and every event, including the deletion of data, for easy auditing and root cause analysis. ). Learn the most famous Intercom Product Tour alternatives and competitors. User agent of the device making the request (recommended), Url of the current page in the browser (optional), Title of the current page in the browser (optional). Expands an embedded JSON string into sub-objects. How do I create a resource center in Pendo? Integration keys should be kept secret! What is Pendo Resource Center? Updates to the identifying information, Visitor Metadata, for your visitors are sent via meta virtual events. Wherever a field name is needed, a dotted list of field names can be used to specify nested objects. 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