These folks decided to conduct work outside our block of flats at 2 in the morning. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Thursday every week. Kier Group plc. STAY AWAY from this developer. If you think a vehicle has been abandoned, you can report this to us online. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . . All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. He was professional and patient. I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. Tell them that you want us to deal with your concern formally. We therefore expect you to be polite and courteous in your dealings with us. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. I wouldnt ever buy again. They are rude and arrogant staff are werid people I QUIT! Recycling service complaint; Schedule. ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. We may exceptionally be able to look at concerns which are brought to our attention later than this. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Where there is a need for significant change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. Instead, theyre full of the info you need to get things sorted. Fill in the online form. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. Here are 8 tips for writing great reviews. Find out when you can expect your delivery of blue and green bags. when a legal framework applies and we will then advise you about how to make your concerns known. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. We use dedicated people and clever technology to safeguard our platform. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. For the best experience please use a JavaScript enabled browser. If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. Refuse service complaint; Report missed collection; . You can also use this concerns and complaints policy if you are someone under the age of 18. Chris. Consumer guides, newsletters, surveys and more! You can express your concern in any of the ways below. . Start of main content. 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. You may wish to contact e.g. Email: [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. This will be provided for each financial year. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 [email protected]. Customer service is awful and they dont accept responsibility . Follow. Click on a service above for more options or click here to look up another property. 17 Juin 2022 | dangerously in love cover art | dangerously in love cover art Email: Snapshot; Why Join Us; 704 . In complex cases, we will draw up an investigation plan. Nobody seems able to locate any of the three that have supposedly arrived! Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Submit Review . . also considers our response to complaints at least twice a year. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. If you need extra assistance, we will try to put you in touch with someone who can help. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or [email protected]. If we got it wrong, we will always apologise. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . 2023 Trustpilot A/S. Theres no jargon in our rights guides. Appalling customer service. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. Tel: 01656 643643 Email: . Click on a service above for more options or click here to look up another property. Resolver is a totally free service that you can use to complain effectively. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. 3.3. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Please check with your phone provider if you are unsure about how much a call will cost. Write a review. Kier Opening Times in Tondu. If you have a concern, raise it with the person you are dealing with. Wales, Bridgend, Bridgend . This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. 2nd Floor, Optimum House, Clippers Quay, Salford Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Inept upper management working on an "old boys network" basis. Bullying is common practice as is disability descrimination. Find more info on Cylex | See Reviews . Find out how we enforce anti-littering rules in Bridgend County Borough. Verified Listing. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. View our cookie policy here. The extent of this investigation will depend on how complex and how serious the issues you have raised are. All it took was one call and I had an electrician out within two days. I have now contracted the council to show what they have done. We can advise you about such organisations. 1 Kier Group reviews in Bridgend. In all honesty a company like this should not exist at all. Tel: 01656 643643 62 Village Court, Broadlands, Bridgend, CF31 5DY. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. Sometimes, you might be concerned about matters that are not covered by this policy e.g. The service Ive received from Kier has left a very bad taste in my mouth! 203469. I would highly recommend them. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. It goes against our guidelines to offer incentives for reviews. Complaints Officers can advise on the type and scope of complaints they can consider. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We will show how the mistake affected you. kier bridgend complaints. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. If you do not want this to happen, it is important that you tell us. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 2nd Floor, Optimum House, Clippers Quay, Salford We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. . The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Simple! A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. We will look at relevant evidence. Thursday every week. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. You can ask for a copy of our form from the person with whom you are already in contact. Email: You can be certain that youre talking to the right person at the right time. 23 Cemetery Road, Bridgend, CF31 1NA. You will then be given the name of the person responsible for communicating with you while we consider your complaint.